Archives FAQs

How do heat pumps work in winter?

As the outside temperature drops, the heating demand of your property will increase. This means a heat pump will need to work harder to keep a property at the desired temperature. Inevitably, the running cost of a heat pump will…

Can heat pumps be wall mounted?

All heat pumps will function the same whether they’re wall or floor mounted. Some manufacturers will refuse to service heat pumps that are wall or roof mounted, but a local 3rd party engineer might be happy to do so. There…

Can heat pumps cool?

This is a growing demand we’re seeing from our clients and some heat pumps we offer do have cooling capabilities, yes. The heat pump will essentially run in reverse – cool your emitters whilst heating the air around the outdoor…

When will heat pumps get smaller?

There is a trade-off between Air Source Heat Pump sizing and noise pollution. Air Source Heat Pumps work by drawing large volumes of air across a plate heat exchanger. To keep noise at a minimum, the fan blades on the…

Do I need to change my pipework when installing a heat pump?

We will assess the existing pipework by evaluating its carrying capacity against the calculated heat demand. Our experience shows that homes built in the 1980s and later generally require little to no pipework upgrades, depending on their current insulation levels.…

How long would it take for the installation?

Once a voucher is issued, your installer will work to install your heat pump or biomass boiler within 2 weeks, and 3 weeks for the full certification. If the work is not completed within these time limits, a new application…

Will Ofgem inspect my property?

Ofgem has the authority to carry out routine compliance checks at any stage of the process, including 6 months after payment has been made. This may include a site visit to your property to verify the installation.

As a homeowner, how do I apply?

You do not apply directly as a homeowner. The process is installer-led: – Your chosen MCS-certified installer will check your eligibility and apply for the grant on your behalf – Ofgem will contact you to confirm your consent and eligibility…

Are hybrid heat pump systems eligible?

Not currently. Hybrid systems – for example, a combination of a gas boiler and an air source heat pump – are not eligible. The heat pump must be sized to meet the full space heating needs of the property.

Are new-build properties eligible?

New-build properties are generally not eligible, with one exception: self-builds that were constructed mainly using the labour or resources of the first owner and have never been owned by a business or organisation may qualify.